Why 12 months?
Month one we map how you work and connect your tools. After that the work builds month on month, and your monthly report shows what moved. Twelve months gives it time to show up in your numbers.
Is there a shorter option?
Yes. A 6 month term costs 15% more: Visibility $520, Foundation $1,150, Forward $2,300 and Operator $3,450 a month. On Foundation, Forward and Operator the onboarding fee is charged in full on that term. Visibility has none.
Is there an onboarding fee?
On Foundation and up, yes: $750 on Foundation and $1,500 on Forward and Operator. It covers getting access, learning your brand and setting up your first month. It is waived when you prepay the year. On a 6 month term it is charged in full. Visibility and websites have none.
Which level is right for us?
We recommend one on the scope call, after we see what you run on. Restaurants and hospitality groups usually start at Forward. Service companies with a crew usually start at Visibility or Foundation.
Do we have to start with a plan?
No. Start with a free Growth Audit, the Growth Plan, or a website, and add a plan when you are ready.
Can we buy just one piece?
Yes, for some. A photoshoot ($500), a videoshoot ($1,000) and staff training ($250 a session) are available on their own. A content subscription is sold with Visibility or Foundation.
What do you do with my reviews?
We watch them. We reply to your 5 star reviews. Lower reviews come to you, so you decide what to say.
What happens at the end of the term?
The plan goes month to month. To cancel, give us 30 days written notice. On a website plan, the 12 payments end after month 12. You can add Care at $99 a month, month to month, if you want it.
Who owns what you build and shoot?
You do. Your domain, website, accounts, data and customer list stay yours, and so do the photos and videos we make for you.
Who will we work with?
A named lead for your account, with our photographers, editors, designers and developers behind them, on site and on the phone.
How fast do you reply once we're on a plan?
It depends on the plan: within two business days on Visibility and Foundation, the next business day on Forward, and the same day on Operator.